Education/Experience:
Equivalent to a Bachelor’s Degree in computer science, information systems, healthcare informatics or a closely related field and three (3) years of experience in an operational area that is impacted by the Epic implementation and two (2) years of which are in Epic application build, test and support.
 
Licensing/Certification Requirements:
Current active certification in specific EPIC product(s) or the ability to obtain certification within six (6) months of hire. Failure to obtain and/or maintain certification will result in termination of employment.

Knowledge of:
Business workflows to achieve strategic outcomes for the implementation; healthcare information systems; processes and workflows in business operations settings in any of the following areas: access, revenue, billing, claims applications, combined with advanced computer skills; principles and practices of public administration; administrative principles and practices, including goal setting and program development, implementation and evaluation; operational principles and concepts related to the department or functional area to which assigned; principles and practices of change management; project management and analytical techniques; applicable laws, codes and regulations; standard office practices and procedures; records management principles and practices; computer applications related to the work; techniques and procedures for administrative and business applications; operating principles and characteristics of various computers and associated computer hardware; correct business English, including spelling, grammar and punctuation; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. 

Skill in:
Understanding and explaining complex technical concepts in terms understandable to end users; exercising discretion and independent judgment on workflow design, problem solving and other projects that support business needs; developing and implementing goals, objectives, policies, procedures and work standards; change management techniques and practices; staff development, training and education; independently performing professional analytical and programmatic work in the areas(s) to which assigned; conducting quantitative analyses; analyzing systems and problems and developing new or modified programs to meet department needs; troubleshooting hardware and software problems; instructing department staff in the operation of EHR computer applications, including explaining system concepts to non-technical users; using initiative and independent judgment with general policy guidelines; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:
 Mobility to work in a typical office setting and use standard office equipment, stamina to remain standing for long periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate in person and over the telephone. Strength and agility to exert up to 20 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.